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Refund policy
Return Policy
Our policy lasts 10 business days. If 10 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Customers should immediately inventory the merchandise delivered to determine if there are any damaged or missing pieces. Any request for a return of merchandise must be received within ten (10) business days of the day the merchandise is delivered to the shipping address the customer provided. If a defect has not been reported within ten (10) business days of the delivery date, the merchandise will not be eligible for return.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items eligible for return or exchange if one or more of the following criteria has been met:
- The item was received due to an error on our part.
- The item was damaged in transit
- The item was broken prior to being worn.
- The item has a manufacturing defect such as a non-functioning clasp, abnormal discoloration, or a jump ring not being closed properly.
Items ineligible for return include:
- Items ordered in error by the customer
- Items broken due to misuse by the customer
- Items tarnished by water, hairspray, perfumes, etc.
- Items that have been worn
The request for return must be made within 10 business days of receipt to be eligible for a full refund. To initiate a return, the customer must contact papazzidndjewels@gmail.com.
All returns must be shipped to:
D & D Jewelry Boutique
Attn: Returns
8551 E. St. Rd. 48
Milan, Indiana 47031
D & D Jewelry Boutique
Attn: Returns
8551 E. St. Rd. 48
Milan, Indiana 47031
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, a direct replacement will be sent to you. If the returned item is no longer available, a refund in the amount of the original purchase price will be processed on the original form of payment.
Items returned that are no longer in their original packaging are subject to a 15% restocking fee.
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